Sorry, we are having issues

Resolved
Resolved
After 20 hours and 2 minutes

Followup: Yesterday around 14:15 there were issues at our hosting provider, which caused multiple of our services to be unavailable. Most services (BIP, lspConnect, myEnovation, Passage ID, xdsConnect, ZorgMail Safe Relay) were back up running around 14:40. The other ZorgMail services were resolved around 19:15, with exception for ZorgMail EDI. The hosting provider resolved all issues around 21:25. Any messages during the downtime are delayed. For any questions, reference to 474169.

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Resolved
After 7 hours and 1 minute

ZorgMail EDI is recovered around 21:25. Delivery of messages are delayed.

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Identified
After 4 hours and 56 minutes

ZorgMail EDI is still recovering. All other ZorgMail services are back operational around 19:15

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Identified
After 2 hours and 5 minutes

ZorgMail is still recovering

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Recovering
After 1 hour and 10 minutes

Currently resolving issues. The following services has recovered around 14:40. - BIP - lspConnect - myEnovation - Passage ID - xdsConnect - ZorgMail Safe Relay

ZorgMail is still recovering

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Identified
After 13 minutes

update: Multiple services unavailable

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Investigating

Unfortunately, we are currently experiencing problems with of one or more systems. When more information is known, we will provide you with a status update as soon as possible.

Reference: 474169

Impact: Service(s) is/are unavailable.

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Began at:

Affected components
  • Business Integration Platform (BIP)
    • Berichtendienst
      • AS2
      • E-mail
      • FTP
      • SFTP
      • Verwerking berichten
      • VPN Douane
      • Webservices
      • X.400
    • Codetab
    • Webwis
  • lspConnect
    • lspConnect Core
    • lspConnect GZN connection
    • lspConnect SBV-Z
    • lspConnect User-Console
    • lspConnect Viewer
    • lspConnect ZORG-AB
    • lspConnect ZORG-ID
  • myEnovation
  • Passage ID
  • xdsConnect
    • Enovation XDS Viewer
    • xdsConnect Audit Viewer
    • xdsConnect Hub
    • xdsConnect other services
    • xdsConnect Viewer
  • ZorgMail
    • Lab4Apo
    • Secure E-mail Send button Microsoft Outlook desktop client
    • Secure E-mail Send button Microsoft Outlook web client
    • ZorgMail Adresboek API
    • ZorgMail Adresboek Web
    • ZorgMail Chat
    • ZorgMail E-Zorg connection
    • ZorgMail EDI
    • ZorgMail FileTransfer
    • ZorgMail Hosted Mail
    • ZorgMail M.Center
    • ZorgMail Safe Relay
    • ZorgMail Send Message
    • ZorgMail Viewer